Ritz-Carlton's Human Resource Management Practices and Work Culture: The Foundation of an Exceptional Service Organization |
ICMR HOME | Case Studies Collection
» Human Resource and Organization Behavior Case Studies Please note: This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source. |
||||
BackgroundRitz-Carlton traces its history back to 1898, when Cesar Ritz, a Swiss hotelier, opened the first Ritz hotel in Paris. During the course of his career, Cesar Ritz had worked in different positions at several well-known hotels, and had definite ideas about what made a good hotel. In line with his ideas, he designed the Ritz hotel in Paris to be one of the most elegant hotels of the time. The hotel's design, furnishings and meticulous service made it a great favorite with the wealthy and aristocratic members of society at that time.
6] Four Seasons Hotels, founded in 1960, is a Canadian-based
international five-star luxury hotel chain serving the higher end of the
hospitality market. As of mid-2007, the chain operated more than 70 hotels in 31
countries. |
Case Studies Links:-
Case Studies,
Short Case Studies,
Simplified Case Studies.
Other Case Studies:-
Multimedia Case Studies,
Cases in Other Languages.
Business Reports Link:-
Business Reports.
Books:-
Textbooks,
Workbooks,
Case Study Volumes.